Namaste, Iā€™m Alex šŸ™

Scroll down for my CV :)

Experience

IT Help Desk at Edinburgh Napier University šŸ‘Øā€šŸ’»

Nov 2022 ā€“ Present

  • Resolved 500+ technical issues in hardware, software, security, and networking, reducing downtime and enhancing user satisfaction.
  • Designed and delivered user training sessions to educate staff and students on best practices for IT use, and protection from cyber threats, as well as promoting self-sufficiency, leading to a significant drop in recurring technical issues.

Teaching Assistant at Edinburgh Napier University šŸ‘Øā€šŸ«

Sep 2024 ā€“ Present

  • Led lab sessions for 150+ third-year students in modules, Network Security & Cryptography, Linux Administration, and Data Analytics, to simplify complex topics as well as enhance student comprehension and practical application.
  • Collaborated with professors to develop teaching materials and optimise lab environments, providing actionable feedback on student challenges and progress.

Project Manager at Shasha Network šŸ‘Øā€šŸ’¼

Jan 20224 ā€“ Apr 2024

  • Led the development of an AI-powered WhatsApp bot, empowering African youth with personal development tools and enabling Starlink rollouts to boost engagement.
  • Orchestrated cross-functional collaboration with 10+ team members in distinct roles, aligning stakeholders, managing resources, and meeting tight deadlines.
  • Successfully finished the project 20% ahead of schedule, ensuring timely deployment and early user access, achieving a 100% satisfaction rate from stakeholders which reflected strong communication and project management effectiveness.

Team Leader at Amazon šŸ‘·ā€ā™‚ļø

Feb 2021 ā€“ Aug 2022

  • Led a team of 50+ associates, overseeing the nightly sorting of over 70,000 parcels, ensuring adherence to operational standards and delivery schedules during peak seasons.
  • Achieved 99.95% accuracy in sort compliance consistently, setting up standards, reducing delays, and boosting customer satisfaction during critical periods like Prime Week and Christmas.
  • Implemented process improvements that streamlined parcel sorting operations, reducing stowing errors by 25% and increasing overall efficiency.

Education

BEng (Hons) Cybersecurity & Forensics, Edinburgh Napier University

2022 ā€“ 2025

Technical Skills

Penetration Testing (Metasploit, Splunk, Burp Suite, Nmap, Nessus, Nikto, Wireshark), Cryptography, Digital Forensics, Artificial Intelligence, Network & System Administration, Azure, Active Directory, HPC, Git.

Soft Skills

Teamwork, Problem-Solving, Excellent Written and Verbal Skills, Stakeholder Management, Accountability, Leadership, Time Management, Adaptability, Risk Management.

Programming Skills

Python, Bash, Java, TypeScript

Platforms

Linux, Windows, macOS

Languages

English, Hindi, Urdu, Nepali